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1-800-580-5494

Better Buisness Bureau


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EXISTING DIRECTV CUSTOMERS:

Call 1-800-494-4388

TO CANCEL YOUR DIRECTV SERVICE:

Call 1-800-490-1905

TO ORDER DIRECTV SERVICE

Call 1-800-580-5494 or Order Online


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Have Questions? Check our Frequently Asked Questions Section:

  1. Does it cost extra for a 2nd, 3rd, and 4th television to have service?
  2. How long until I can have service up and running in my home?
  3. Are movie channels included in the basic programming package?
  4. Can I get internet service and phone bundled with my DIRECTV service?
  5. Is satellite television reliable?
  6. Is there a contract with the service?
  7. Does it come with a DVR/HD receiver?
  8. Does it cost extra for DVR or HD service?
  9. Is DIRECTV as widely available as cable?



  1. The monthly lease fee for the 2nd and each additional receiver is $5.
  2. Installations scheduling vary by area. Call today to get the fastest installation in your area.
  3. Movie channels can be added to any package for an incremental charge.
  4. Yes. DIRECTV has teamed up with phone and internet service providers across the country; such as Verizon, AT&T, Qwest, Fairpoint and more. Ask a sales agent which bundle services are available in your area.
  5. The cable companies have done well in circulating rumors that that satellite service is unreliable. But DIRECTV delivers 99.9% signal reliability.
  6. Yes. DIRECTV requires a 24- programming commitment to any base package $29.99/mo. or above.
  7. DIRECTV does offer DVR, HD receivers and HD DVRs. There is a $99 lease upgrade fee for DVR and HD receivers and $199 for a HD DVR upgrade. For a limited time, new approved customers can get a free DVR, HD receiver or HD DVR upgrade with qualifying packages. Ask a sales agent for details.
  8. DVR service is $7/mo and HD Access is $10/mo. You'll need a DVR and/or HD receiver equipment
  9. Any person with a clear view of the southern sky has access to DIRECTV.

*BILL CREDIT/PROGRAMMING OFFER: IF BY THE END OF PROMOTIONAL PRICE PERIOD(S) CUSTOMER DOES NOT CONTACT DIRECTV TO CHANGE SERVICE THEN ALL SERVICES WILL AUTOMATICALLY CONTINUE AT THE THEN-PREVAILING RATES. Free SHOWTIME for 3 months, a value of $38.97. FREE HBO, Cinemax, STARZ®, and SHOWTIME for 3 months, a value of $135. LIMIT ONE PROGRAMMING OFFER PER ACCOUNT. Prices include a $26 bill credit for 12 months after rebate, plus an additional $5 with online rebate and consent to email alerts. Eligibility based on ZIP code. Upon DIRECTV System activation, customer will receive redemption instructions (included in customer's first DIRECTV bill, a separate mailing, or, in the state of New York, from retailer) and must comply with the terms of the instructions. In order to receive full $31 monthly credits, customer must submit rebate online (valid email address required) and consent to email alerts prior to rebate redemption. Rebate begins up to 8 weeks after receipt of rebate submission online or by phone. Duration of promotional price varies based on redemption date.

FREE HD OFFER: Includes access to HD Channels associated with your programming package. Number and type of HD channels based on package selection. To be eligible for Free HD you must activate and maintain the CHOICE XTRA package or higher, or MAS ULTRA or higher, and enroll in Auto Bill Pay. Also requires at least one (1) HD Receiver and activation of HD Access.

2-YR. LEASE AGREEMENT: EARLY CANCELLATION WILL RESULT IN A FEE OF $20/MONTH FOR EACH REMAINING MONTH. Must maintain 24 consecutive months of any DIRECTV base programming package ($29.99/mo. or above) or qualifying international services bundle. DVR service $7/mo. required for DVR and HD DVR lease. HD Access fee $10/mo. required for HD receiver and HD DVR. No lease fee for only 1 receiver. Lease fee for first two receivers $6/mo; additional receiver leases $6/mo. each. NON-ACTIVATION CHARGE OF $150 PER RECEIVER MAY APPLY. ALL EQUIPMENT IS LEASED AND MUST BE RETURNED TO DIRECTV UPON CANCELLATION, OR UNRETURNED EQUIPMENT FEES APPLY. VISIT directv.com OR CALL 1-800-DIRECTV FOR DETAILS. VISIT directv.com OR CALL 1-800-DIRECTV FOR DETAILS. Advanced receiver instant rebate requires activation of the CHOICE Package or above. Second, third and fourth HD receiver offer requires activation of CHOICE XTRA package or above or MAS ULTRA Package or above; an HD DVR as the first free receiver upgrade and subscription to Whole-Home DVR service ($3/mo.). Additional advanced receiver upgrades available for a charge. INSTALLATION: Standard professional installation in up to 4 rooms only. Custom installation extra.

WHOLE-HOME DVR SERVICE: Limit one remote viewing per HD DVR at a time. DIRECTV Whole-Home DVR Service requires a DIRECTV Plus HD DVR, a Whole-Home-enabled HD Receiver for each additional TV, HD Access ($10/mo.), DVR service ($7/mo.) and Whole-Home DVR service ($3/mo.). For more information, visit directv.com/wholehome.

DIRECTV CINEMA/ON DEMAND: Access to DIRECTV CINEMA™ programming available at no additional charge based on package selection. Actual number of TV shows and movies will vary. Some DIRECTV CINEMA™ content requires a HD DVR (HR20 or later) or DVR (R22 or later), a DIRECTV CINEMA™ Connection Kit and broadband internet service with speeds of 750kbps or higher and a network router with an available Ethernet port. DVR service required for DVR and HD DVR receivers. Limited Pay Per View titles available in 1080p. To view programs in 1080p, DIRECTV HD Equipment and a high-definition 1080p television are required. Dolby Digital 5.1 surround sound only available when provided by programmer. Equipment available separately. "Dolby" and the double-D symbol are trademarks of Dolby Laboratories.

Local channels eligibility based on service address. Not all networks available in all markets. Programming, pricing, terms and conditions subject to change at any time. Pricing residential. Taxes not included. Receipt of DIRECTV programming subject to DIRECTV Customer Agreement; copy provided at directv.com/legal and in order confirmation.

PUBLIC INTEREST CHANNELS: Multi-satellite equipment is required to receive the following public interest channels: Once, HITN, V-Me, Hope, JLTV, Enlace, MHz, GEM Net.

The NFL SUNDAY TICKET name and logo are registered trademarks of the NFL and its affiliates. NFL team names and uniform designs are registered trademarks of the teams indicated. ©2011 DIRECTV, Inc. DIRECTV and the Cyclone Design logo, DIRECTV CINEMA™, SELECT™, CHOICE™, CHOICE XTRA™, CHOICE ULTIMATE™ and PREMIER™ are trademarks of DIRECTV, Inc. All other trademarks and service marks are the property of their respective owners.