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DIRECTV Customer Service

DIRECTV believes in creating an enjoyable experience for all customers. DIRECTV is #1 in Customer Satisfaction compared to all other major cable and satellite providers.

Claim based on 2016 ACSI survey of customers ranking their own TV provider’s performance.

Below you will find an FAQ Section, as well as direct contact numbers for:

  • General Support
  • Service Upgrades
  • New and Existing Customers

Contact Us

New Customers

To order new services, please call: 1-844-300-4425 1-844-300-4425

Existing Customers

To add AT&T Internet to your service, please call: 1-844-300-4425 1-844-300-4425

To reach Technical Support, please call: 1-800-531-5000 1-800-531-5000

To reach General Support, please call: 1-800-531-5000 1-800-531-5000

To reach Hearing-Impaired Customer Service, please call: 1-800-779-4388 1-800-779-4388 (compatible TTY equipment required)

If you rely on Telecommunication Relay Service (TRS), please call: 1-800-531-5000 1-800-531-5000

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Frequently Asked Questions by DIRECTV Customers

In our effort to better provide DIRECTV customers with relevant support and answers to their queries, we have complied a list of most commonly asked questions. Please review the sections below to find the answer to your question.

General Questions

What is the difference between DIRECTV service and cable television service?
DIRECTV is a satellite TV service provider and is available in nearly every part of the country. As the name suggest, cable television is a cable-based, hard line service that relies on physical cable to transmit service. Cable availability is based on location, including whether cable infrastructure exists in a specific location or not.
Does DIRECTV service require a contract?
Yes, DIRECTV service requires a contract. Your service contract depends on the DIRECTV programming package you choose.
How do I find if DIRECTV service is available in my area?
DIRECTV is available nearly everywhere in the country. Because DIRECTV is satellite TV all you need is a clear view of the southern sky.
Can I get DIRECTV for my business?
DIRECTV is available for businesses. To view available business packages, click here.
How do I order new DIRECTV services?
To order new DIRECTV services, please call: 1-844-300-4425
What are my payment options?
You have various payment options to pay your DIRECTV bill. Please choose one of the following payment options:
To have your payment post immediately:To have your payment post within 1-2 days:To have your payment post within 2-3 business days:
How do I sign up for paperless billing?
To sign up for paperless billing from DIRECTV:
  • Sign in to your DIRECTV account
  • Select My Bills & Transactions from the My Account menu
  • Click Enroll Now under Paperless Billing
  • Read the Terms & Conditions and select Enroll in Paperless Billing
How and when are DIRECTV customers billed?
DIRECTV customers are billed for a full month of service at the start of their billing cycles. The billing cycle date is based on the date service was activated and cannot be changed. Payment is due approximately 20 days after the bill is generated.
Can I sign up for automatic billing?
To sign up for automatic billing:
  • Sign in to your DIRECTV account
  • Select Enroll Now under Auto Bill Pay
  • Choose your preferred payment method
  • Review information and click Submit
What is my DIRECTV account number?
Your DIRECTV account number is the nine digit number printed at the top of your bill. You can also find your DIRECTV account number by signing in to your DIRECTV account and clicking on My Overview
What is my DIRECTV username?
To retrieve your DIRECTV username:
  • Select the “Forgot email or Access ID?” link on the directv.com sign-in page.
  • Because DIRECTV is now a part of the AT&T family, you will be redirected to att.com. On the “Forgot User ID” screen, select “DIRECTV” from the dropdown.
  • Enter your DIRECTV account number and billing zip code.
  • Select Continue
  • You will be emailed your User ID. Please check your email.
Where do I find my DIRECTV account password?
Unfortunately, we do not have a process to retrieve your DIRECTV account password. To reset your password:
  • Select the “Forgot Password?” link on the directv.com sign-in page.
  • Because DIRECTV is now a part of the AT&T family, you will be redirected to att.com. Once there, select the button next to Password.
  • Enter your DIRECTV email address or your AT&T Access ID and your last name.
  • Select Continue.
  • You will be emailed a temporary password. Copy and paste your temporary password into the entry field and select Continue.
  • Enter a new password and confirm it. Select Continue.
How do I pay my DIRECTV bill online?
You have various online payment options to pay your DIRECTV bill. Please choose one of the following payment options:
Can I temporarily pause my DIRECTV service?
You can temporarily suspend your DIRECTV account by calling 1-800-531-5000. To qualify to suspend you service, you must meet the following requirements:
  • Zero balance on your bill
  • Customers with a single DIRECTV account can suspend service twice every 12 months
  • Customers with two or more DIRECTV accounts can suspend service up to four times every 12 months
  • Total time of service suspension per 12 month period cannot exceed six months
  • Minimum time for account suspension is 30 days
How do I cancel DIRECTV service?
To cancel DIRECTV service, please call 1-800-531-5000 1-800-531-5000. To cancel DIRECTV and AT&T bundles, please call 1-800-288-2020 1-800-288-2020
Are there any cancelation fees?
Yes, there are cancelation fees if you choose to cancel your DIRECTV service before your contract expires. You will be charged a prorated fee of up to $20/month.

Services & Equipment

How do I install the equipment that was shipped to me?
Please select the appropriate link on this page to see step-by-step instructions on how to connect and activate your equipment.
Does DIRECTV offer local channels?
DIRECTV offers local channels in over 99% of U.S. households1, many available in HD2. Local channels are include in your base TV package. 1Eligibility for local channels based on service address. Not all networks available in all markets
2Eligibility for HD local channels based on service address. Not all networks available in HD in all markets. To access DIRECTV HD programming, HD equipment is required.
How do I upgrade to a premium channel or sports package?
To upgrade your DIRECTV programming package:
  • Sign in to your DIRECTV account
  • Scroll to the Quick Links section
  • Click Change Package under My Programming
  • Explore package options
  • Click Change Package below the TV package you would like to select
How do I cancel my premium channel or sports package?
To cancel a premium channel or sports package, please call us at 1-800-531-5000 1-800-531-5000. Please be advised that you cannot cancel a sports subscription after the season has started.
Why do I need to have a land-based phone line connected to receive sports programming?
DIRECTV is required to comply with blackout rules set by individual professional sports leagues. A consistently connected land-based phone line to your DIRECTV Receiver allows us to know if and when your location is within a blackout area for a particular game.
What is a blackout and how does it work?
Blackout rules are set by the various professional sports leagues, like the NFL, NBA, and MLB. Blackouts are enacted if a local or national broadcasting network, like NBC, CBS, ABC, or FOX, has the rights to broadcast a sports game. In this case, DIRECTV customers living in the home team’s area may not be able to view the game with their DIRECTV subscription. To view a game effected by a blackout, customers will need to watch their local channel for the particular broadcast.
Why am I missing a local station?
There may be several reasons why you are missing a local station.
  • To offer local channels in more cities, we may have changed local channel numbers.
  • You may be getting duplicate local channels, since in some small markets one station may broadcast the same show on two networks. Or one channel owns the other channel and is broadcasting the same show at the same time.
  • You may be receiving local channels from a different market due to market realignments. DIRECTV is required to use Nielsen Media Research when defining markets.
Does DIRECTV signal go out in bad weather?
In rare cases of severe weather conditions your signal may be interrupted for a moment, but will always return. DIRECTV delivers 99% worry-free signal reliability, based on a nationwide study of representative cities.
My DIRECTV system is not responding. What do I do?
Follow the questions and prompts on this page to troubleshoot for your nonresponsive DIRECTV system.
What should I do if I see “No Signal” or if my TV screen has turned black, blue, or gray?
Proceed with troubleshooting steps below only if you are seeing black, blue or gray screen or a “No Signal” message without the DIRECTV logo.

Troubleshooting Solution 1:

Troubleshooting Solution 2:

  • Some DIRECTV receivers have a red reset button located inside the access card door on the front panel. Press it and wait for the receiver to reboot.
  • Some receivers have the reset button on the side panel. If you cannot locate the red reset button or your receiver does not have on, unplug the receiver power cord, wait 15 seconds, and plug it back in.
  • Press the Power button on the front of your receiver and wait for it to reboot.
Why is my screen “snowy”?
If your TV screen is “Snowy” try on of the following solutions:

Troubleshooting Solution 1:

Troubleshooting Solution 2:

  • Check to see that your TV and receiver are on the same output channel.
  • Tune TV to Channel 3 or Channel 4 using your TV remote, not the DIRECTV remote.
  • If you see a clear picture, slide the Chanel 2/4 switch at the back of your receiver to match the channel your TV is tuned to.
  • If you are still experiencing issues, procced to Solution3.

Troubleshooting Solution 3:

  • Unplug the receiver’s power cord, wait 15 seconds, and plug it back in.
  • Press the Power button on the front of your receiver and wait for receiver to reboot.
  • Still not seeing a clear pictures? Call 1-800-531-5000 1-800-531-5000 for assistance.
Troubleshooting Receiver Error Codes.
In some instances, you may see an error code on your TV. To review a list of error codes, click here.
What does “Refreshing Service” mean?
Issues such as missing channels can be resolved by refreshing or reauthorizing your receiver. Sign in to your DIRECTV account and refer to the My Equipment page to select the receiver you are having trouble with.
How do I reset my DIRECTV receiver?
To reset your DIRECTV receiver try one of the following methods:

  • Press the red Reset button located inside the access card door on the front panel of your receiver and wait for the receiver to reboot.
  • Unplug the receiver power cord, wait 15 seconds, and plug it back in. Press the Power button on the front panel of your receiver and wait for the receiver to reboot.
  • If you are still experiencing issues, call 1-800-531-5000 1-800-531-5000 for technical assistance.
What is DIRECTV CINEMA™?
DIRECTV CINEMA™ delivers hundreds of the latest release directly to your TV to enjoy instantly, many available almost a month sooner than Redbox and Netflix. To watch movies on DIRECTV, tune to Channel 1100. Movies with a green pay button are available to watch instantly.
What is DIRECTV On Demand?
DIRECTV On Demand gives you access to thousands of your favorite shows and movies, including the latest release silver screen releases. To access DIRECTV On Demand, tune to Channel 1000 and browse the On Demand categories.
How do you order DIRECTV Pay Per View movies to watch on TV?
You have a few options to order DIRECTV Pay Per View movies.

To order from your receiver with your remote control:

  • Go to Channel 1100 and select the Pay Per View movie you want to watch.
  • A preview will play. When you see the on-screen confirmation mess, select, “Yes, Confirm.”

To order with your computer for tablet:

  • Sign in at directv.com.
  • Search the Pay Per View movie you watch to order in the search field at the top of the site.
  • Hover your mouse over the movie title you wish to watch and click Watch.
  • Follow the on-screen prompts to confirm your purchase.
  • If your receiver is connected to the Internet, press the LIST button on your remote to go to your Playlist and select the movie.
  • If you receiver is not connected to the internet, tune in to the Pay Per View channel that corresponds with your movie (Channels 125-199).

To order with your phone:

  • Call 1-800-531-5000 1-800-531-5000
  • Say Order Pay Per View when prompted

To order via text:

  • Text MOVIE to 223322
  • Follow the prompts
Can I watch movies and shows on my favorite network's website?
You can watch movies and shows on your favorite networks website if your DIRECTV package includes those networks in the subscription.

Call 1-844-300-4425 Today and Save with DIRECTV Bundles