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DIRECTV customer service.

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Need help? DIRECTV customer service has your back.

DIRECTV customer service is ready to help with current customer needs:

  • Upgrade your DIRECTV package.

  • Answer your billing questions.

  • Get technical support.

  • Move or transfer your service.

All you have to do is call the DIRECTV customer service phone number below and a DIRECTV customer care professional will answer all your questions.

Need Help? Explore DIRECTV Support Solutions.

If you’re experiencing a technical issue, or if you need help navigating your device, call DIRECTV Customer Service phone number at 1.800.531.5000. In order for our customer service team to best answer your questions, we recommend having your device in front of you before you call.

DIRECTV packages for existing customers.

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TV packages

Some are sports fanatics, others sitcom surfers. With multiple DIRECTV entertainment packages to choose from, your favorite channel is on right now. Why wait?

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AT&T Internet

Tune-in, stream, and surf with AT&T Internet. Whether you’re looking for ultra-high-speed internet for serious gaming or are just trying to keep the kids entertained with their favorite shows, you'll find a combination of services that's right for you.

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Equipment

Record, click, and kick your feet up—enhance your entertainment experience with DIRECTV Equipment. Record up to 200 hours of live TV with the DIRECTV Genie HD DVR, and get to your favorite episode easier with the DIRECTV Genie Remote.

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Moving someplace new? Transfer your services in just one call.

We can help transfer your service to your new place. Just call 1-833-397-1901 and we’ll get the ball rolling.

General DIRECTV questions, answered.

How do I contact DIRECTV customer service?

To speak to a DIRECTV customer service representative, call 1.800.531.5000.

What is the difference between DIRECTV via Satellite service and cable television service?

DIRECTV’s satellite service provides an unmatched entertainment experience that is available in almost all areas of the country.

What is the phone number for DIRECTV customer service?

DIRECTV customer service: 1.800.531.5000

Who owns DIRECTV?

DIRECTV is a standalone company that is majority owned by AT&T.

Do I need landlord permission to get DIRECTV via Satellite?

Yes—you will need your landlord or HOA to approve your installation of a DIRECTV satellite. Simply print this Landlord Approval Form and make sure they sign it before your technician appointment.

New service frequently ask questions.

What is my DIRECTV account number?

Your DIRECTV account number is the nine digit number printed at the top of your bill. You can also find your DIRECTV account number by signing in to your DIRECTV account and clicking on My Overview.

What is my DIRECTV username?

To retrieve your DIRECTV username:

  • Select the “Forgot email or Access ID?” link on the directv.com sign-in page.

  • Because DIRECTV is a part of the AT&T family, you will be redirected to att.com. On the “Forgot User ID” screen, select “DIRECTV” from the dropdown.

  • Enter your DIRECTV account number and billing zip code.

  • Select Continue

  • You will be emailed your User ID. Please check your email.

Where do I find my DIRECTV account password?

Unfortunately, we do not have a process to retrieve your DIRECTV account password. To reset your password:

  • Select the “Forgot Password?” link on the directv.com sign-in page.

  • Because DIRECTV is a part of the AT&T family, you will be redirected to att.com. Once there, select the button next to Password.

  • Enter your DIRECTV email address or your AT&T Access ID and your last name.

  • Select Continue.

  • You will be emailed a temporary password. Copy and paste your temporary password into the entry field and select Continue.

  • Enter a new password and confirm it. Select Continue.

How do I log into my AT&T DIRECTV account?

To sign in online to your AT&T DIRECTV account, click here.

Billing frequently ask questions.

What are my payment options?

You have various payment options to pay your DIRECTV bill. Please choose one of the following payment options:

To have your payment post immediately:

To have your payment post within 1-2 days:

To have your payment post within 2-3 business days:

How do I sign up for paperless billing?

To sign up for paperless billing from DIRECTV:

  • Sign in to your DIRECTV account

  • Select My Bills & Transactions from the My Account menu

  • Click Enroll Now under Paperless Billing

  • Read the Terms & Conditions and select Enroll in Paperless Billing

How and when are DIRECTV customers billed?

DIRECTV customers are billed for a full month of service at the start of their billing cycles. The billing cycle date is based on the date service was activated and cannot be changed. Payment is due approximately 20 days after the bill is generated.

Can I sign up for automatic billing?

To sign up for automatic billing:

  • Sign in to your DIRECTV account

  • Select Enroll Now under Auto Bill Pay

  • Choose your preferred payment method

  • Review information and click Submit

How do I pay my DIRECTV bill online?

You have various online payment options to pay your DIRECTV bill. Please choose one of the following payment options:

Services frequently ask questions

How do you order DIRECTV Pay-Per-View movies to watch on TV?

You have a few options to order DIRECTV Pay-Per-View movies.

To order from your receiver with your remote control:

  • Go to Channel 1100 and select the Pay Per View movie you want to watch.

  • A preview will play. When you see the on-screen confirmation mess, select “Yes, Confirm.”

To order with your computer or tablet:

  • Sign in at directv.com.

  • Search the Pay-Per-View movie you watch to order in the search field at the top of the site.

  • Hover your mouse over the movie title you wish to watch and click Watch.

  • Follow the on-screen prompts to confirm your purchase.

  • If your receiver is connected to the Internet, press the LIST button on your remote to go to your Playlist and select the movie.

  • If your receiver is not connected to the internet, tune in to the Pay-Per-View channel that corresponds with your movie (Channels 125-199).

To order with your phone:

To order via text:

  • Text MOVIE to 223322

  • Follow the prompts

Can I watch movies and shows on my favorite network's website?

You can watch movies and shows on your favorite networks website if your DIRECTV package includes those networks in the subscription.



What is DIRECTV On Demand?

DIRECTV On Demand gives you access to thousands of your favorite shows and movies, including the latest release silver screen releases. To access DIRECTV On Demand, tune to Channel 1000 and browse the On Demand categories.

*High speed internet-connected compatible device required. Actual number of shows and movies will vary based on programming package. Additional fees apply for new releases and certain library titles.

Sports frequently ask questions.

How do I upgrade to a premium channel or sports package?

To upgrade your DIRECTV via Satellite programming package:

  • Sign in to your DIRECTV account

  • Scroll to the Quick Links section

  • Click Change Package under My Programming

  • Explore package options

  • Click Change Package below the TV package you would like to select

How do I cancel my premium channel or sports package?

To cancel a premium channel or sports package, please call us at 1.800.531.5000. Please be advised that you cannot cancel a sports subscription after the season has started.

Why do I need to have a land-based phone line connected to receive sports programming?

DIRECTV is required to comply with blackout rules set by individual professional sports leagues. A consistently connected land-based phone line to your DIRECTV Receiver allows us to know if and when your location is within a blackout area for a particular game.

What channel is ESPN on DIRECTV?

ESPN: #206

ESPNEWS: #207

ESPNU: #208

ESPN2: #209

ESPN Classic: #614

Local frequently ask questions.

Does DIRECTV offer local channels?

DIRECTV offers local channels in over 99% of U.S. households§. Local channels are included in your base TV package.

§Local channels may not be available in all markets. Device may need to be in billing region in order to view.

Why am I missing a local station?

There may be several reasons why you are missing a local station.

  • To offer local channels in more cities, we may have changed local channel numbers.

  • You may be getting duplicate local channels, since in some small markets one station may broadcast the same show on two networks. Or one channel owns the other channel and is broadcasting the same show at the same time.

  • You may be receiving local channels from a different market due to market realignments. DIRECTV is required to use Nielsen Media Research when defining markets.

How to get local channels on DIRECTV.

Local channels are included with every DIRECTV package, nationwide.

How to get different local channels on DIRECTV.

To access the local channels in a new location, call DIRECTV customer service and change your service address at 1.800.531.5000.

Equipment frequently ask questions.

How to program a DIRECTV remote.

Gemini remote

Remember, high-speed internet is required with the Gemini device. Once you have your Gemini device, power supply, HDMI cable, and remote out of the box: 

  1. If this is a replacement device, disconnect your current device, HDMI cord, and power supply and set aside – including the remote.

  2. Plug the HDMI cable into your device and the other end into your TV.

  3. Plug the power supply into the new device. Plug the other end into an outlet.

  4. Power on your TV. You may need to switch your TV source input to match the HDMI port you plugged the Gemini device into.

  5. Remove the battery slip from the back of the remote control.

  6. Follow the on-screen prompts. This includes the following:

    1. Pair your remote and device. Point the remote at the device and press the FAST FORWARD and REWIND buttons for 2-3 seconds at the same time. When paired, a confirmation screen displays.

    2. Select your Wireless network and enter the password. Once connected, your device checks for updates and may automatically restart. (This may take a few moments)

    3. Review and accept Terms & Conditions.

    4. Select or enter the room location for this device.

    5. Enter your Google ID and password, if you have one. 

      Learn more about Google Assistant

Heads up: If your Google Account has two-step verification, please check for an approval message from Google regarding this Gemini device.

Universal remote

  • Instructions for an HD DVR or HD receiver:

    • Press Menu on the remote.

    • Select Settings & Help > Settings > Remote Control > Program Remote.

    • Select the device you would like to program (TV, audio device, DVD).

    • Follow the on-screen instructions to finish programming.

Instructions for a Standard DVR or SD receiver

  • Press Menu on the remote.

  • Select Parental Favs & Setup > System Setup > Remote/Remote Control > Program Remote.

  • Select the device you would like to program (TV, audio device, DVD).

  • Follow the on-screen instructions to finish programming.

How do I reset my DIRECTV receiver?

To reset your DIRECTV receiver try one of the following methods:

  • Press the red Reset button located inside the access card door on the front panel of your receiver and wait for the receiver to reboot.

  • Unplug the receiver power cord, wait 15 seconds, and plug it back in. Press the Power button on the front panel of your receiver and wait for the receiver to reboot.

  • If you are still experiencing issues, call 1.800.531.5000 for technical assistance.

Does DIRECTV via Satellite signal go out in bad weather?

In rare cases of severe weather conditions your signal may be interrupted for a moment, but will always return. DIRECTV via Satellite delivers 99% worry-free signal reliability, based on a nationwide study of representative cities.

With DIRECTV via Satellite, what should I do if I see "No Signal" or if my TV screen has turned black, blue, or gray?

Proceed with troubleshooting steps below only if you are seeing black, blue or gray screen or a “No Signal” message without the DIRECTV logo.

Troubleshooting Solution 1:

Troubleshooting Solution 2:

  • Some DIRECTV receivers have a red reset button located inside the access card door on the front panel. Press it and wait for the receiver to reboot.

  • Some receivers have the reset button on the side panel. If you cannot locate the red reset button or your receiver does not have on, unplug the receiver power cord, wait 15 seconds, and plug it back in.

  • Press the Power button on the front of your receiver and wait for it to reboot.

Why is my screen "snowy"?

If you have DIRECTV via Satellite and your TV screen is “Snowy” try on of the following solutions:

  • Troubleshooting Solution 1: Turn your TV and receiver off and back on Using your DIRECTV remote, press the TV Input button to cycle through TV inputs until you see picture. If nothing happens when you press the Input button, click here for instruction on h to program your DIRECTV remote to control your TV Input and try again. If you are still experiencing issues, check the cable used to connect your receiver to your T If you find no issue with the cable, proceed to Solution 2.

  • Troubleshooting Solution 2: Check to see that your TV and receiver are on the same output channel. Tune TV to Channel 3 or Channel 4 using your TV remote, not the DIRECTV remote. If you see a clear picture, slide the Chanel 2/4 switch at the back of your receiver to mat the channel your TV is tuned to. If you are still experiencing issues, procced to Solution3.

  • Troubleshooting Solution 3: Unplug the receiver’s power cord, wait 15 seconds, and plug it back in. Press the Power button on the front of your receiver and wait for receiver to reboot. Still not seeing a clear pictures? Call 1.800.531.5000 for assistance.

What does "Refreshing Service" mean?

To reset your DIRECTV Gemini receiver, simply do the following:

  1. Press and release the red reset button on the side of the device.

  2. It will automatically restart and only takes a few moments.

If you are still experiencing issues, call 1.800.531.5000 for technical assistance.

What is a blackout and how does it work?

Blackout rules are set by the various professional sports leagues, like the NFL, NBA, and MLB. Blackouts are enacted if a local or national broadcasting network, like NBC, CBS, ABC, or FOX, has the rights to broadcast a sports game. In this case, DIRECTV customers living in the home team’s area may not be able to view the game with their DIRECTV subscription. To view a game effected by a blackout, customers will need to watch their local channel for the particular broadcast.

How does DIRECTV installation work?

DIRECTV via Satellite installation is simple. All you need is an unobstructed view of the southern sky, and a professional DIRECTV technician will install your dish for you. If you are renting or leasing, you will also need permission from your landlord or HOA.

With DIRECTV via Internet, self-installation is easy. Once you have your Gemini device, power supply, HDMI cable, and remote out of the box:

  1. If this is a replacement device, disconnect your current device, HDMI cord and power supply and set aside – including the remote.

  2. Plug the HDMI cable into your device and the other end into your TV.

  3. Plug the power supply into the new device. Plug the other end into an outlet.

  4. Power on your TV. You may need to switch your TV source input to match the HDMI port you plugged the Gemini device into.

  5. Remove the battery slip from the back of the remote control.

  6. Follow the on-screen prompts. This includes the following:

    1. Pair your remote and device. Point the remote at the device and press the FAST FORWARD and REWIND buttons for 2-3 seconds at the same time. When paired, a confirmation screen displays.

    2. Select your Wireless network and enter the password. Once connected, your device checks for updates and may automatically restart. (This may take a few moments)

    3. Review and accept Terms & Conditions.

    4. Select or enter the room location for this device.

    5. Enter your Google ID and password, if you have one. 

      Learn more about Google Assistant

Heads up: If your Google Account has two-step verification, please check for an approval message from Google regarding this Gemini device.

What is “line of sight” for DIRECTV?

“Line of sight” just means that your DIRECTV via Satellite dish can be installed anywhere on your home with a clear view of the sky. If any trees or buildings block that view, you would need to find a different location.

Pausing/ending service frequently ask questions.

Can I temporarily pause my DIRECTV service?

You can temporarily suspend your DIRECTV account by calling 1.800.531.5000. To qualify to suspend you service, you must meet the following requirements:

  • Zero balance on your bill

  • Customers with a single DIRECTV account can suspend service twice every 12 months

  • Customers with two or more DIRECTV accounts can suspend service up to four times every 12 months

  • Total time of service suspension per 12 month period cannot exceed six months

  • Minimum time for account suspension is 30 days

How do I cancel DIRECTV service?

To cancel DIRECTV service, please call 1.800.531.5000. To cancel DIRECTV and AT&T bundles, please call 1.800.288.2020

Are there any cancellation fees?

Yes, there are cancellation fees if you choose to cancel your DIRECTV service before your contract expires. You will be charged a prorated fee of up to $20/month.