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DIRECTV Customer Service
Top-Rated Support When You Need It

Have questions or need help with billing or technical support? We’re here for you
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Billing Questions & Technical Support

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Order New DIRECTV Service

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Chat with a DIRECTV Customer Support Agent

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Need Help? DIRECTV Customer Service Has Your Back

DIRECTV customer service is ready to help with current customer needs:

  • Upgrade your DIRECTV plan.

  • Bundle with AT&T Internet.

  • Answer your billing questions.

  • Get technical support.

  • Move or transfer your service.

All you have to do is call the DIRECTV customer service phone number below and a DIRECTV customer care professional will answer all your questions.

Call 1.844.294.3786

DIRECTV Customer Service

If you’re experiencing a technical issue, or if you need help navigating your device, call DIRECTV Customer Service at 1.800.531.5000. In order for our customer service team to best answer your questions, we recommend having your device in front of you before you call.

DIRECTV Packages for Existing Customers

Tastes change: We think your entertainment package should too. With just a call, existing customers can change their DIRECTV package or bundle DIRECTV with other AT&T services. Want to switch things up? Check out our selection of TV packages, internet bundles, and equipment offers below.

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TV Packages

Some are sports fanatics, others sitcom surfers. With multiple DIRECTV entertainment packages to choose from, your favorite channel is on right now. Why wait?

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Internet Bundles

Tune-in, stream, and surf with AT&T Internet and DIRECTV bundles. Whether you’re looking for ultra-high-speed internet for serious gaming or are just trying to keep the kids entertained with their favorite shows, you'll find a combination of services that's right for you.

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Equipment

Record, click, and kick your feet up—enhance your entertainment experience with DIRECTV Equipment. Record up to 200 hours of live TV with the DIRECTV Genie HD DVR, and get to your favorite episode easier with the DIRECTV Genie Remote.

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Moving Someplace New? Transfer Your Services in Just One Call

We can help transfer your service to your new place. Just call 1.844.294.3786   and we’ll get the ball rolling.

Your DIRECTV Questions, Answered

General

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How do I contact DIRECTV customer service?

To speak to a DIRECTV customer service representative, call 1.800.531.5000.

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What is the difference between DIRECTV service and cable television service?

DIRECTV is a satellite TV service provider and is available in nearly every part of the country. As the name suggests, cable television is a cable-based, hard line service that relies on physical cable to transmit service. Cable availability is based on location, including whether cable infrastructure exists in a specific location or not.

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What is the phone number for DIRECTV customer service?

DIRECTV customer service: 1.800.531.5000

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Who owns DIRECTV?

DIRECTV is a standalone company that is majority owned by AT&T.

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Do I need landlord permission to get DIRECTV?

Yes—you will need your landlord or HOA to approve your installation. Simply print this Landlord Approval Form and make sure they sign it before your technician appointment.

New Service

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How do I find if DIRECTV service is available in my area?

DIRECTV is available nearly everywhere in the country. Because DIRECTV is satellite TV all you need is a clear view of the southern sky.

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How do I order new DIRECTV services?

To order new DIRECTV services, please call: 1.855.602.7495

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Does DIRECTV service require a contract?

Yes, DIRECTV service requires a contract. Your service contract depends on the DIRECTV programming package you choose.

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Can I get DIRECTV for my business?

DIRECTV is available for businesses. To view available business packages, click here. If you're looking for support, visit our customer service page.

Account

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What is my DIRECTV account number?

Your DIRECTV account number is the nine digit number printed at the top of your bill. You can also find your DIRECTV account number by signing in to your DIRECTV account and clicking on My Overview.

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What is my DIRECTV username?

To retrieve your DIRECTV username:

  • Select the “Forgot email or Access ID?” link on the directv.com sign-in page.
  • Because DIRECTV is a part of the AT&T family, you will be redirected to att.com. On the “Forgot User ID” screen, select “DIRECTV” from the dropdown.
  • Enter your DIRECTV account number and billing zip code.
  • Select Continue
  • You will be emailed your User ID. Please check your email.
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Where do I find my DIRECTV account password?

Unfortunately, we do not have a process to retrieve your DIRECTV account password. To reset your password:

  • Select the “Forgot Password?” link on the directv.com sign-in page.
  • Because DIRECTV is a part of the AT&T family, you will be redirected to att.com. Once there, select the button next to Password.
  • Enter your DIRECTV email address or your AT&T Access ID and your last name.
  • Select Continue.
  • You will be emailed a temporary password. Copy and paste your temporary password into the entry field and select Continue.
  • Enter a new password and confirm it. Select Continue.
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How do I log into my AT&T DIRECTV account?

To sign in online to your AT&T DIRECTV account, click here.

Billing

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What are my payment options?

You have various payment options to pay your DIRECTV bill. Please choose one of the following payment options:

To have your payment post immediately:

To have your payment post within 1-2 days:

To have your payment post within 2-3 business days:

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How do I sign up for paperless billing?

To sign up for paperless billing from DIRECTV:

  • Sign in to your DIRECTV account
  • Select My Bills & Transactions from the My Account menu
  • Click Enroll Now under Paperless Billing
  • Read the Terms & Conditions and select Enroll in Paperless Billing
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How and when are DIRECTV customers billed?

DIRECTV customers are billed for a full month of service at the start of their billing cycles. The billing cycle date is based on the date service was activated and cannot be changed. Payment is due approximately 20 days after the bill is generated.

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Can I sign up for automatic billing?

To sign up for automatic billing:

  • Sign in to your DIRECTV account
  • Select Enroll Now under Auto Bill Pay
  • Choose your preferred payment method
  • Review information and click Submit
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How do I pay my DIRECTV bill online?

You have various online payment options to pay your DIRECTV bill. Please choose one of the following payment options:

Services

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How do you order DIRECTV Pay Per View movies to watch on TV?

You have a few options to order DIRECTV Pay Per View movies.

To order from your receiver with your remote control:

  • Go to Channel 1100 and select the Pay Per View movie you want to watch.
  • A preview will play. When you see the on-screen confirmation mess, select, “Yes, Confirm.”

To order with your computer for tablet:

  • Sign in at directv.com.
  • Search the Pay Per View movie you watch to order in the search field at the top of the site.
  • Hover your mouse over the movie title you wish to watch and click Watch.
  • Follow the on-screen prompts to confirm your purchase.
  • If your receiver is connected to the Internet, press the LIST button on your remote to go to your Playlist and select the movie.
  • If you receiver is not connected to the internet, tune in to the Pay Per View channel that corresponds with your movie (Channels 125-199).

To order with your phone:

To order via text:

  • Text MOVIE to 223322
  • Follow the prompts
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Can I watch movies and shows on my favorite network's website?

You can watch movies and shows on your favorite networks website if your DIRECTV package includes those networks in the subscription.

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What is DIRECTV CINEMA?

DIRECTV CINEMA delivers hundreds of the latest release directly to your TV to enjoy instantly, many available almost a month sooner than Redbox and Netflix. To watch movies on DIRECTV, tune to Channel 1100. Movies with a green pay button are available to watch instantly.

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What is DIRECTV On Demand?

DIRECTV On Demand gives you access to thousands of your favorite shows and movies, including the latest release silver screen releases. To access DIRECTV On Demand, tune to Channel 1000 and browse the On Demand categories.

Availability of content varies based on programming package subscription. Actual number of shows and movies will vary. Additional fees apply for new releases and certain library titles.

Sports

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How do I upgrade to a premium channel or sports package?

To upgrade your DIRECTV programming package:

  • Sign in to your DIRECTV account
  • Scroll to the Quick Links section
  • Click Change Package under My Programming
  • Explore package options
  • Click Change Package below the TV package you would like to select
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How do I cancel my premium channel or sports package?

To cancel a premium channel or sports package, please call us at 1.800.531.5000. Please be advised that you cannot cancel a sports subscription after the season has started.

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Why do I need to have a land-based phone line connected to receive sports programming?

DIRECTV is required to comply with blackout rules set by individual professional sports leagues. A consistently connected land-based phone line to your DIRECTV Receiver allows us to know if and when your location is within a blackout area for a particular game.

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What channel is ESPN on DIRECTV?

ESPN: #206

ESPNEWS: #207

ESPNU: #208

ESPN2: #209

ESPN Classic: #614

Local

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Does DIRECTV offer local channels?

DIRECTV offers local channels in over 99% of U.S. households1, many available in HD2. Local channels are include in your base TV package.

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Why am I missing a local station?

There may be several reasons why you are missing a local station.

  • To offer local channels in more cities, we may have changed local channel numbers.
  • You may be getting duplicate local channels, since in some small markets one station may broadcast the same show on two networks. Or one channel owns the other channel and is broadcasting the same show at the same time.
  • You may be receiving local channels from a different market due to market realignments. DIRECTV is required to use Nielsen Media Research when defining markets.

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How to get local channels on DIRECTV.

Local channels are included with every DIRECTV package, nationwide.

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How to get different local channels on DIRECTV.

To access the local channels in a new location, call DIRECTV customer service and change your service address at 1.800.531.5000.

Equipment

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How to program a DIRECTV remote.

Genie remote

  • Program HDTV or audio device
    • Point Genie remote at Genie HD DVR, Genie Mini, or Wireless Genie Mini.
    • Simultaneously press Mute and Enter buttons. Stop once the green light on top of the remote blinks twice.
    • The TV screen will display Applying IR/RF setup, meaning you are ready to program the remote.
    • Turn on the device you want to control with your remote.
    • Press Menu on the Genie remote.
    • Select Settings & Help > Settings > Remote Control > Program Remote.
    • Select the name for the device you want to control with your Genie remote.
    • Follow the on-screen instructions to finish programming.

Universal remote

  • Instructions for an HD DVR or HD receiver:
    • Press Menu on the remote.
    • Select Settings & Help > Settings > Remote Control > Program Remote.
    • Select the device you would like to program (TV, audio device, DVD).
    • Follow the on-screen instructions to finish programming.
  • Instructions for a Standard DVR or SD receiver
    • Press Menu on the remote.
    • Select Parental Favs & Setup > System Setup > Remote/Remote Control > Program Remote.
    • Select the device you would like to program (TV, audio device, DVD).
    • Follow the on-screen instructions to finish programming.
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How do I reset my DIRECTV receiver?

To reset your DIRECTV receiver try one of the following methods:

  • Press the red Reset button located inside the access card door on the front panel of your receiver and wait for the receiver to reboot.
  • Unplug the receiver power cord, wait 15 seconds, and plug it back in. Press the Power button on the front panel of your receiver and wait for the receiver to reboot.
  • If you are still experiencing issues, call 1.800.531.5000 for technical assistance.
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Does DIRECTV signal go out in bad weather?

In rare cases of severe weather conditions your signal may be interrupted for a moment, but will always return. DIRECTV delivers 99% worry-free signal reliability, based on a nationwide study of representative cities.

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What should I do if I see "No Signal" or if my TV screen has turned black, blue, or gray?

Proceed with troubleshooting steps below only if you are seeing black, blue or gray screen or a “No Signal” message without the DIRECTV logo.

Troubleshooting Solution 1:

Troubleshooting Solution 2:

  • Some DIRECTV receivers have a red reset button located inside the access card door on the front panel. Press it and wait for the receiver to reboot.
  • Some receivers have the reset button on the side panel. If you cannot locate the red reset button or your receiver does not have on, unplug the receiver power cord, wait 15 seconds, and plug it back in.
  • Press the Power button on the front of your receiver and wait for it to reboot.
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Why is my screen "snowy"?

If your TV screen is “Snowy” try on of the following solutions: Troubleshooting Solution 1: Turn your TV and receiver off and back on Using your DIRECTV remote, press the TV Input button to cycle through TV inputs until you see picture. If nothing happens when you press the Input button, click here for instruction on h to program your DIRECTV remote to control your TV Input and try again. If you are still experiencing issues, check the cable used to connect your receiver to your T If you find no issue with the cable, proceed to Solution 2. Troubleshooting Solution 2: Check to see that your TV and receiver are on the same output channel. Tune TV to Channel 3 or Channel 4 using your TV remote, not the DIRECTV remote. If you see a clear picture, slide the Chanel 2/4 switch at the back of your receiver to mat the channel your TV is tuned to. If you are still experiencing issues, procced to Solution3. Troubleshooting Solution 3: Unplug the receiver’s power cord, wait 15 seconds, and plug it back in. Press the Power button on the front of your receiver and wait for receiver to reboot. Still not seeing a clear pictures? Call 1.800.531.5000 for assistance.

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What does "Refreshing Service" mean?

To reset your DIRECTV receiver try one of the following methods: Press the red Reset button located inside the access card door on the front panel of yo receiver and wait for the receiver to reboot. Unplug the receiver power cord, wait 15 seconds, and plug it back in. Press the Power button the front panel of your receiver and wait for the receiver to reboot. If you are still experiencing issues, call 1.800.531.5000 for technical assistance.

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What is a blackout and how does it work?

Blackout rules are set by the various professional sports leagues, like the NFL, NBA, and MLB. Blackouts are enacted if a local or national broadcasting network, like NBC, CBS, ABC, or FOX, has the rights to broadcast a sports game. In this case, DIRECTV customers living in the home team’s area may not be able to view the game with their DIRECTV subscription. To view a game effected by a blackout, customers will need to watch their local channel for the particular broadcast.

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How does DIRECTV installation work?

DIRECTV installation is simple. All you need is an unobstructed view of the southern sky, and a professional DIRECTV technician will install your dish for you. If you are renting or leasing, you will also need permission from your landlord or HOA.

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What is “line of sight” for DIRECTV?

“Line of sight” just means that your DIRECTV dish can be installed anywhere on your home with a clear view of the sky. If any trees or buildings block that view, you would need to find a different location.

Pausing/Ending Service

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Can I temporarily pause my DIRECTV service?

You can temporarily suspend your DIRECTV account by calling 1.800.531.5000. To qualify to suspend you service, you must meet the following requirements:

  • Zero balance on your bill
  • Customers with a single DIRECTV account can suspend service twice every 12 months
  • Customers with two or more DIRECTV accounts can suspend service up to four times every 12 months
  • Total time of service suspension per 12 month period cannot exceed six months
  • Minimum time for account suspension is 30 days
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How do I cancel DIRECTV service?

To cancel DIRECTV service, please call 1.800.531.5000. To cancel DIRECTV and AT&T bundles, please call 1.800.288.2020

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Are there any cancellation fees?

Yes, there are cancellation fees if you choose to cancel your DIRECTV service before your contract expires. You will be charged a prorated fee of up to $20/month.

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