DIRECTV customer service

To speak to a DIRECTV customer service representative, call 1.800.531.5000.

DIRECTV via Satellite is a satellite TV service provider and is available in nearly every part of the country. As the name suggests, cable television is a cable-based, hard line service that relies on physical cable to transmit service. Cable availability is based on location, including whether cable infrastructure exists in a specific location or not.

DIRECTV customer service: 1.800.531.5000

DIRECTV is a standalone company that is majority owned by AT&T.

Yes—you will need your landlord or HOA to approve your installation for DIRECTV via Satellite. Simply print this Landlord Approval Form and make sure they sign it before your technician appointment.

Your DIRECTV account number is the nine digit number printed at the top of your bill. You can also find your DIRECTV account number by signing in to your DIRECTV account and clicking on My Overview.

To retrieve your DIRECTV username:

• Select the “Forgot email or Access ID?” link on the directv.com sign-in page.

• Because DIRECTV is a part of the AT&T family, you will be redirected to att.com. On the “Forgot User ID” screen, select “DIRECTV” from the dropdown.

• Enter your DIRECTV account number and billing zip code.

• Select Continue

• You will be emailed your User ID. Please check your email.

Unfortunately, we do not have a process to retrieve your DIRECTV account password. To reset your password:

• Select the “Forgot Password?” link on the directv.com sign-in page.

• Because DIRECTV is a part of the AT&T family, you will be redirected to att.com. Once there, select the button next to Password.

• Enter your DIRECTV email address or your AT&T Access ID and your last name.

• Select Continue.

• You will be emailed a temporary password. Copy and paste your temporary password into the entry field and select Continue.

• Enter a new password and confirm it. Select Continue.

To sign in online to your AT&T DIRECTV account, click here.

You have various payment options to pay your DIRECTV bill. Please choose one of the following payment options:

To have your payment post immediately:

• Online

  • One-time payment

  • Auto Bill Pay

• Text Message

• Automate Phone System, call 1.800.531.5000

• By Phone with an Agent, call 1.800.531.5000 and press 0

To have your payment post within 1-2 days:

• CheckFreePay

• Online banking, using your bank’s website

To have your payment post within 2-3 business days:

• Via Mail

• Via MoneyGram

• Via Western Union

To sign up for paperless billing from DIRECTV:

• Sign in to your DIRECTV account

• Select My Bills & Transactions from the My Account menu

• Click Enroll Now under Paperless Billing

• Read the Terms & Conditions and select Enroll in Paperless Billing

DIRECTV customers are billed for a full month of service at the start of their billing cycles. The billing cycle date is based on the date service was activated and cannot be changed. Payment is due approximately 20 days after the bill is generated.

To sign up for automatic billing:

• Sign in to your DIRECTV account

• Select Enroll Now under Auto Bill Pay

• Choose your preferred payment method

• Review information and click Submit

You have various online payment options to pay your DIRECTV bill. Please choose one of the following payment options:

• One-time payment

• Auto Bill Pay

You have a few options to order DIRECTV via Satellite Pay Per View movies.

To order from your receiver with your remote control:

• Go to Channel 1100 and select the Pay Per View movie you want to watch.

• A preview will play. When you see the on-screen confirmation mess, select, “Yes, Confirm.”

To order with your computer for tablet:

• Sign in at directv.com.

• Search the Pay Per View movie you watch to order in the search field at the top of the site.

• Hover your mouse over the movie title you wish to watch and click Watch.

• Follow the on-screen prompts to confirm your purchase.

• If your receiver is connected to the Internet, press the LIST button on your remote to go to your Playlist and select the movie.

• If you receiver is not connected to the internet, tune in to the Pay Per View channel that corresponds with your movie (Channels 125-199).

To order with your phone:

• Call 1.800.531.5000

• Say Order Pay Per View when prompted

To order via text:

• Text MOVIE to 223322

• Follow the prompts

You can watch movies and shows on your favorite networks website if your DIRECTV package includes those networks in the subscription.

DIRECTV On Demand gives you access to thousands of your favorite shows and movies, including the latest release silver screen releases. To access DIRECTV On Demand, tune to Channel 1000 and browse the On Demand categories.

^*ON DEMAND: Access to available DIRECTV On Demand programming based on package selection. Actual number of shows and movies will vary. Additional fees apply for new releases and certain library titles. Compatible equipment and broadband Internet service with speeds of 750 kbps or higher required. Downloading On Demand content may count against your data plan allowance. Visit directv.com/movies for details.

To upgrade your DIRECTV via Satellite programming package:

• Sign in to your DIRECTV account

• Scroll to the Quick Links section

• Click Change Package under My Programming

• Explore package options

• Click Change Package below the TV package you would like to select

To cancel a premium channel or sports package, please call us at 1.800.531.5000. Please be advised that you cannot cancel a sports subscription after the season has started.

DIRECTV is required to comply with blackout rules set by individual professional sports leagues. A consistently connected land-based phone line to your DIRECTV Receiver allows us to know if and when your location is within a blackout area for a particular game.

ESPN: #206

ESPNEWS: #207

ESPNU: #208

ESPN2: #209

ESPN Classic: #614

DIRECTV offers local channels in over 99% of U.S. households^§, many available in HD². Local channels are include in your base TV package.

^§Local channels may not be available in all areas. Device may need to be in billing region in order to view local channels.

Google login required. Separate subscription/login required for 3rd party app content. Limited 4K content available for satellite service and for some 3rd party apps when connecting via internet. 4K TV req’d. Video quality defined by resolution. High speed internet required.

There may be several reasons why you are missing a local station.

• To offer local channels in more cities, we may have changed local channel numbers.

• You may be getting duplicate local channels, since in some small markets one station may broadcast the same show on two networks. Or one channel owns the other channel and is broadcasting the same show at the same time.

• You may be receiving local channels from a different market due to market realignments. DIRECTV is required to use Nielsen Media Research when defining markets.

Local channels are included with every DIRECTV package, nationwide.

To access the local channels in a new location, call DIRECTV customer service and change your service address at 1.800.531.5000.

Gemini remote

Once you have your Gemini device, power supply, HDMI cable, and remote out of the box: 

1. If this is a replacement device, disconnect your current device, HDMI cord and power supply and set aside – including the remote.

2. Plug the HDMI cable into your device and the other end into your TV.

3. Plug the power supply into the new device. Plug the other end into an outlet.

4. Power on your TV. You may need to switch your TV source input to match the HDMI port you plugged the Gemini device into.

5. Remove the battery slip from the back of the remote control.

6. Follow the on-screen prompts. This includes the following:

   1. Pair your remote and device. Point the remote at the device and press the FAST FORWARD and REWIND buttons for 2-3 seconds at the same time. When paired, a confirmation screen displays.

   2. Select your Wireless network and enter the password. Once connected, your device checks for updates and may automatically restart. (This may take a few moments)

   3. Review and accept Terms & Conditions.

   4. Select or enter the room location for this device.

   5. Enter your Google ID and password, if you have one. 

      Learn more about Google Assistant

Heads up: If your Google Account has two-step verification, please check for an approval message from Google regarding this Gemini device.

Universal remote

• Instructions for an HD DVR or HD receiver:

  • Press Menu on the remote.

  • Select Settings & Help > Settings > Remote Control > Program Remote.

  • Select the device you would like to program (TV, audio device, DVD).

  • Follow the on-screen instructions to finish programming.

Instructions for a Standard DVR or SD receiver

• Press Menu on the remote.

• Select Parental Favs & Setup > System Setup > Remote/Remote Control > Program Remote.

• Select the device you would like to program (TV, audio device, DVD).

• Follow the on-screen instructions to finish programming.

To reset your DIRECTV receiver try one of the following methods:

• Press the red Reset button located inside the access card door on the front panel of your receiver and wait for the receiver to reboot.

• Unplug the receiver power cord, wait 15 seconds, and plug it back in. Press the Power button on the front panel of your receiver and wait for the receiver to reboot.

• If you are still experiencing issues, call 1.800.531.5000 for technical assistance.

In rare cases of severe weather conditions your signal may be interrupted for a moment, but will always return. DIRECTV via Satellite delivers 99% worry-free signal reliability, based on a nationwide study of representative cities.

Proceed with troubleshooting steps below only if you are seeing black, blue or gray screen or a “No Signal” message without the DIRECTV logo.

Troubleshooting Solution 1:

• Turn your TV and receiver off and back on.

• Using your DIRECTV remote, press the TV Input button to cycle through TV inputs until you see a picture. If nothing happens when you press the Input button, click here for instruction on how to program your DIRECTV remote to control your TV Input and try again.

• If you are still experiencing issues, check the cable used to connect your receiver to your TV. If you find no issue with the cable, proceed to Solution 2.

Troubleshooting Solution 2:

• Some DIRECTV receivers have a red reset button located inside the access card door on the front panel. Press it and wait for the receiver to reboot.

• Some receivers have the reset button on the side panel. If you cannot locate the red reset button or your receiver does not have on, unplug the receiver power cord, wait 15 seconds, and plug it back in.

• Press the Power button on the front of your receiver and wait for it to reboot.

If you have DIRECTV via Satellite and your TV screen is “Snowy” try on of the following solutions:

• Troubleshooting Solution 1: Turn your TV and receiver off and back on Using your DIRECTV remote, press the TV Input button to cycle through TV inputs until you see picture. If nothing happens when you press the Input button, click here for instruction on h to program your DIRECTV remote to control your TV Input and try again. If you are still experiencing issues, check the cable used to connect your receiver to your T If you find no issue with the cable, proceed to Solution 2.

• Troubleshooting Solution 2: Check to see that your TV and receiver are on the same output channel. Tune TV to Channel 3 or Channel 4 using your TV remote, not the DIRECTV remote. If you see a clear picture, slide the Chanel 2/4 switch at the back of your receiver to mat the channel your TV is tuned to. If you are still experiencing issues, procced to Solution3.

• Troubleshooting Solution 3: Unplug the receiver’s power cord, wait 15 seconds, and plug it back in. Press the Power button on the front of your receiver and wait for receiver to reboot. Still not seeing a clear pictures? Call 1.800.531.5000 for assistance.

To reset your DIRECTV Gemini receiver, simply do the following:

1. Press and release the red reset button on the side of the device.

2. It will automatically restart and only takes a few moments.

If you are still experiencing issues, call 1.800.531.5000 for technical assistance.

Blackout rules are set by the various professional sports leagues, like the NFL, NBA, and MLB. Blackouts are enacted if a local or national broadcasting network, like NBC, CBS, ABC, or FOX, has the rights to broadcast a sports game. In this case, DIRECTV customers living in the home team’s area may not be able to view the game with their DIRECTV subscription. To view a game effected by a blackout, customers will need to watch their local channel for the particular broadcast.

DIRECTV via Satellite installation is simple. All you need is an unobstructed view of the southern sky, and a professional DIRECTV technician will install your dish for you. If you are renting or leasing, you will also need permission from your landlord or HOA.

With DIRECTV via Internet, self-installation is easy. Once you have your Gemini device, power supply, HDMI cable, and remote out of the box:

1. If this is a replacement device, disconnect your current device, HDMI cord and power supply and set aside – including the remote.

2. Plug the HDMI cable into your device and the other end into your TV.

3. Plug the power supply into the new device. Plug the other end into an outlet.

4. Power on your TV. You may need to switch your TV source input to match the HDMI port you plugged the Gemini device into.

5. Remove the battery slip from the back of the remote control.

6. Follow the on-screen prompts. This includes the following:

   1. Pair your remote and device. Point the remote at the device and press the FAST FORWARD and REWIND buttons for 2-3 seconds at the same time. When paired, a confirmation screen displays.

   2. Select your Wireless network and enter the password. Once connected, your device checks for updates and may automatically restart. (This may take a few moments)

   3. Review and accept Terms & Conditions.

   4. Select or enter the room location for this device.

   5. Enter your Google ID and password, if you have one. 

      Learn more about Google Assistant

Heads up: If your Google Account has two-step verification, please check for an approval message from Google regarding this Gemini device.

“Line of sight” just means that your DIRECTV via Satellite dish can be installed anywhere on your home with a clear view of the sky. If any trees or buildings block that view, you would need to find a different location.

You can temporarily suspend your DIRECTV account by calling 1.800.531.5000. To qualify to suspend you service, you must meet the following requirements:

• Zero balance on your bill

• Customers with a single DIRECTV account can suspend service twice every 12 months

• Customers with two or more DIRECTV accounts can suspend service up to four times every 12 months

• Total time of service suspension per 12 month period cannot exceed six months

• Minimum time for account suspension is 30 days

To cancel DIRECTV service, please call 1.800.531.5000. To cancel DIRECTV and AT&T bundles, please call 1.800.288.2020

Yes, there are cancellation fees if you choose to cancel your DIRECTV service before your contract expires. You will be charged a prorated fee of up to $20/month.